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Does Your Communications Solution Need an Upgrade or Do-Over?
Back in the day, most business people wanted to increase sales by delivering faster answers and being available for customers through any media channel, at any time. The goal? Generating more deals and...
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Welcome to the New Analytics-Driven World
I have always been a highly organized person who would track every single expense in each category so that at the end of the month I could get a final analysis of all my spending—food, housing,...
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Tolly Group Report: Why Superior Voice Quality Matters
Have you ever been on a call when suddenly there is a drop in voice quality and you can’t understand what the other person is saying? Have you experienced unintended interruption when multiple people...
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Healthcare Manufacturer Steps Up to Cloud Communications
What happens when a healthcare manufacturer in business for 65 years realizes its aging on-premises phone system cannot handle the modern communications and collaboration required to do business at the...
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8x8’s Focus on Quality Is Key to Customer Growth
Quality is based on customer perception, which makes me think about my experiences using Lyft versus Uber. Lyft provides me with everything I need when looking for a ridesharing service: an easy to use...
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Tolly Group Report: Why Superior Voice Quality Matters
Have you ever been on a call when suddenly there is a drop in voice quality and you can’t understand what the other person is saying? Have you experienced unintended interruption when multiple people...
View ArticleClik here to view.
Healthcare Manufacturer Steps Up to Cloud Communications
What happens when a healthcare manufacturer in business for 65 years realizes its aging on-premises phone system cannot handle the modern communications and collaboration required to do business at the...
View ArticleClik here to view.
8x8’s Focus on Quality Is Key to Customer Growth
Quality is based on customer perception, which makes me think about my experiences using Lyft versus Uber. Lyft provides me with everything I need when looking for a ridesharing service: an easy to use...
View ArticleClik here to view.
Top Trends at Enterprise Connect 2018
Recently at Enterprise Connect in Orlando, leading communications, collaboration and contact center vendors showcased their most recent and innovative solutions for IT decision makers, application...
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Is Your PBX System Keeping You Awake at Night?
Many companies with on-premises communications solutions struggle with expensive capital expenditures, support issues and other IT challenges, including managing multiple, fragmented solutions from...
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